frequently asked questions
products and brand
All of our hair, body, and skin care products are made locally by the owner, Mondonna, in our Palo Alto lab in small batches. We make them fresh and we do not keep a large inventory to guarantee their freshness and effectiveness.
Essentique values natural health and wellness and its our passion to help you discover your natural beauty physically, emotionally, and spiritually. Read our manifesto.
We believe switching to a healthy natural beauty care regimen is the key to long term beauty and wellness. Our formulations use only the highest quality ingredients and we never use any toxins or synthetic chemicals. The full list of ingredients are available for all our products.
- N. 1. The space that holds qualities felt by the heart yet unseen by the eye. 2. A collection of soothing elixirs that encourage the emergence of healing and restorative energy
- V. 1. The act of nourishing the body in order to discover one’s own natural beauty. 2. The practice of ritual and natural wellness in order to gently open the emotional heart (as in) “…I begin each day with essentique.”
Natural beauty is a holistic mindset: the philosophy of putting good things into our bodies to get good things out of them, of being mindful of our impact on the environment, of what we choose to invest our money into. For us, clean and natural beauty means creating high quality products with no synthetic ingredients. Our products are all organic and vegan (with the exception of Egg used in Eggcel hair wash and Sea Whip used in Clair facial wash). To see a full list of all our ingredients go here.
- Visit our home page frequently and check out our fresh arrivals for the newest batches of our products.
- Sign up for our newsletter and be the first to know about new products, deals, and fresh arrivals.
- Our Journal is also a great source of information to learn about natural beauty and ingredients.
- Follow us on social media.
For the most part no special care is needed. All our photosensitive products are placed in tinted bottles and no products require refrigeration. However, most are recommended to be kept at room temperature and a few are kept more fresh if refrigerated. We will inform you if that is the case.
Our products are made fresh and we intend for you to use them fresh for optimal effectiveness.
We would love to be used in your salon, spa, beauty market, or other business. Send us an email at firstname.lastname@example.org and include a description of your company and company values, any links to websites or social media you have, and how you will be using Essentique products. From there we will contact you and discuss the quantity you would like to purchase and pricing.
shipping and returns
Yes. Currently, we ship to Europe and Canada for a flat rate.
All orders over $50 ship free in the continental US.
If you do not qualify for free shipping you will get a flat rate depending on destination. Please check the checkout page for the latest costs in US and internationally.
For in stock products, we usually process and ship orders within 1-2 business day. The delivery time depends on carrier and destination. Ground shipments in US usually take 5-9 days. Most orders have tracking numbers.
We do not keep a large inventory to guarantee freshness and effectiveness of our products. If we are out of stock we will notify you of the wait time. We usually make batches on a weekly basis and once available will ship to you immediately.
Please check our customer service page and get in touch with us. We will sort it out quickly for you.
All of our hair, body, and skin care products are made locally in our Palo Alto lab in small batches. We make them fresh and we do not keep a large inventory. If we run out of stock, your order could be delayed up to 10 business days and will be placed on back-order until a new batch is available. For aromatherapy products (essential oil, hydrosol, and carrier oil) the delay could be longer, but we will notify you.
To see why small batch beauty care is important, check out our article.